That’s why we are here. If you are in any doubt or have any questions please contact us and we will be delighted to help you. Or, choose to email your artwork when ordering and tell us in the email what you are unsure about and we will check it out for you. 

We’re experts in digital & offset printing, so you don’t have to be!

Every job is different. Some jobs can be produced same day while some may take over a week to complete. Let us know when you need your job completed and we’ll let you know if it can be done. We go to great lengths to meet even your most demanding timelines.

No, colours can change because of the calibrations and the fact that monitors have additive light as opposed to subtractive. If your colour is critical for your finished piece it is always best to ask for a hardcopy proof so you can see how it will look when it comes off the press.

PDF is our preferred file format. Most document/graphic creation software (Microsoft Office, Adobe, Corel, Google Suite) will output to PDF. The benefit to using PDF is that once created the content won’t change, you can be sure that the placement and fonts will stay the same, unless you ask for it to be changed.

We can also accept many other types of files including Microsoft Word, Publisher, Powerpoint, Excel, jpg, png, eps, Adobe Illustrator (ai), Photoshop (psd), Indesign with markup file(indd+idml) and Corel Draw (crd).

If you are supplying your files ready to print (RTP), we like crop marks, 3mm bleed, supplied single (unimposed), without registration marks and colour bars.

No, send us a single layout of your design unimposed, we will handle any imposition needed at our end.

Bleed is when the artwork extends past the trim area, we prefer 3mm. This is to ensure edge-to-edge colour on your final product and quality control to allow for any movement on the guillotine.

Margin/safe area is inside the trim area, keep any content like text or borders within the safe area (excluding anything that ‘bleeds’ off the edge). We require a minimum of 3mm but recommend 5mm from the trim. This avoids anything being accidentally trimmed or too close to the trim edge.

If it doubt just give us a call – we’re always happy to help.

CMYK, which stands for Cyan, Magenta, Yellow and black, mixes those 4 colours to produce a full spectrum of colours. Our digital press prints with CMYK toner and we can print with CMYK ink on the offset press.

Spot colour is using ink mixed before printing. Using Pantone colours, spot colours can be much more vibrant and rich colours than CMYK, including opaque white and metallic colours like gold. Printing can be just 1 spot colour or multiple depending on your budget.

Pantone colours refer to the Pantone Matching System (PMS), an international colour matching system used by the printing industry whereby printing colours are identified by a unique name or number (as opposed to just a visual reference). This helps make sure that colors turn out the same from system to system, and print run to print run.

Simply use our online estimate request form by clicking here. Otherwise, the best way to ensure that we get all the information necessary to do an accurate quote is to give us a call or send us an email.

No information we collect for order processing or from inquiries is shared with any other company or website. Your information is only used to contact you when necessary. Credit Card information is only used to bill you for products and services ordered.

Our secure shopping cart uses the latest secure server technology. Your order is submitted and retrieved with a secure connection to our server and remains secure at all times.

Most experts consider that ordering securely on the internet is as safe or safer than giving your information over the phone or to stores. Most cards have a Zero Liability policy for internet use and limit your liability in the case of fraudulent use of your card.

All our working files are backed up automatically so if your files are confidential or have sensitive information, we are happy to permanently delete your files by request.

Most of the time, we ship you slightly more than you ordered, free of charge. On occasion, we ship slightly fewer pieces than you ordered. Printing industry trade standards allow for underages of up to 5%. If you plan to send your print order to a mailing list or need a guaranteed quantity, we recommend that you order 5% over the minimum quantity you need.

Yes. Use our form on the request a quote page to request a quote on any printed material that doesn’t fit our standard formats.

For standard sized jobs, North Island is $8, and South Island $11 with $6 extra for rural delivery. If your job exceeds standard size we will quote the delivery depending on the details.

Do you have any other queries? Give us a shout!